CHENNAI/MUMBAI: TPG Capital-owned IMS Health has acquired knowledge process outsourcing (KPO) start-up PharmArc Analytics Solutions.

Connecticut-based IMS Health, one of the leading technology services firms in the healthcare sector, has acquired the entire shareholding of the KPO firm in which Baring Private Equity Partners was the largest shareholder.

IMS Health is jointly owned by TPG Capital, Leonard Green & Partners and CPP Investment Board, an arm of the Canadian Pension Plan, managing assets worth over $152 billion. The acquisition of the six-yearold Bangalore firm PharmArc will help IMS to scale up its analytics business.

PharmArc's CEO Amit Sadana confirmed the transaction with IMS Health, but did not divulge any financial details.

"PharmArc has relationships with the top 20 global pharmaceutical firms and it was a good fit with IMS Health. We decided, along with the promoters , that the transaction is in the best interest of all the parties at this stage," said Keshav Misra of Baring Private Equity Partners.

PharmArc, with a team of over 250 analysts, provides marketing analytics and business consulting services to global pharmaceutical and healthcare sectors.

Analytics solutions from firms like PharmArc helps companies to optimize their marketing spend. More

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Bangalore: A 32-year-old employee of the BPO firm of a software concern was today remanded to judicial custody for allegedly abetting the suicide of his fiancee, a software firm employee.

Allan Sandeep, who was arrested yesterday, had allegedly been demanding dowry from his fiancee Savitha Venkatappa (25), who allegedly committed suicide on Jan 19, police said.

Savitha allegedly committed suicide by hanging herself in her house in Ganganagar last week and her parents had filed a criminal case against Sandeep.

Though Savitha left no suicide note, her family alleged she was dejected after her engagement with Sandeep did not materialise in marriage.

Police say they would probe the digital evidence in their possession, such as mobile phone call details, SMS details, emails and chatting information, and also financial transactions between Savitha and Sandeep.

After their engagement, Sandeep had allegedly been demanding dowry from Savitha besides avoiding her for the past couple of months. He also allegedly demanded a car. Following his demands, a depressed Savitha allegedly took her own life, police said.

 

Americans watching President Obama's State of the Union address last night heard a lot of things but one thing that stood out was his urging of American businesses to bring jobs back to the U.S. Last week, the President said he wants to eliminate tax breaks for companies that outsource.

 If you're an unemployed American, that's good news. If you're a company that outsources a lot of jobs, it may be making you squirm a little. And if you're a nation that takes a lot of offshored jobs, you may be a little anxious.

The Business Processing Association of the Philippines – a nation which takes a critical mass of U.S. call center business – said it's not concerned, point out that outsourcing has allowed U.S. companies to survive the global financial crunch by lowering costs and to expand — thereby creating more jobs for Americans, according to the Associated Press (News - Alert). The BPAP's spokesman, Martin Crisostomo, said that outsourcing is inseparable from globalization and a business model that helps companies cut costs.

But coming down the pike may be more than just disapproval for companies that outsource jobs.

A bill submitted to the U.S. House of Representatives last month, called the “Call Center and Consumers Protection Bill” (HB 3596) by sponsors Reps. Tim Bishop (D-NY), David McKinley (R-WV) and Mike Michaud (D-TX), if enacted, would require overseas call center employees to disclose their location to U.S. consumers, and it would give customers the right to be transferred to a U.S.-based call center if they wish.

Any company failing to do so would incur fines of $10,000 per day. The bill would also require the U.S. Department of Labor to track and list companies that move call center jobs overseas. Those companies would then be ineligible for any direct or indirect federal loans or loan guarantees for five years.

All of these are heady incentives for companies to bring offshore call center jobs back to the U.S., though the bill's passage seems uncertain, as similar legislation has failed in the past.

In the meantime, the Philippines government and the business process outsourcing (BPO) industry in that nation are monitoring developments. For its part, the BPAP believes that market forces will dictate the industry’s future, said the AP.

“At the end, it will not be politics but it will be the bottom line,” Crisostomo said.

More and more business process outsourcing (BPO) companies select the Philippines as their seat. The country's strategic location, consistently growing economy, as well as simple Philippine business registration process attract many investors every year. Today, BPOs are among the nation's biggest investors.

BPO registration in Philippines could be easy or difficult depending on your familiarity with the system. Company owners opening a company the very first time may not be familiar with the documents required. They could overlook different government incentives as well. These incentives will help you minimize your costs. This short guide introduces the Philippine business registration system. Bear this information at heart when picking the Philippines as your next business location.

First-time investors will benefit most from getting a business consultant. Opening business in any new location is definitely tricky. You need to understand not just the market within your chosen place, but the prevailing politics at the same time. An advisor who is acquainted with the system knows how to handle different situations, making BPO registration in Philippines a simple task.

The very first task for any business consultant is always to assist you throughout your registration process. They will let you know what documents you will need and how much start-up money the government requires. You may then make the decision to work towards registering your business together. Alternatively, you can have them do everything on your behalf. Going for the second choice will give you time to give attention to more vital areas of your company.

Determine the type of the business. Philippine law establishes three main business categories. Your company is a sole proprietorship when you have total hold over the assets of your business. Getting an accompanying business investor puts your business in the partnership category. Meanwhile, if you share your company with a team of stockholders, the government sees you as a corporation.

These three types have individual requirements. They also feature unique government incentives. Your consultant will have information about these and explain the mechanics in total detail.

Get to know the business registration processes involved. Even though you're acquiring the assistance of an advisor doesn't mean you should not learn the ropes. Know precisely what licenses you will need to operate in your area of choice. It will help you to possess information about Philippine laws.

You will have to register with either the Department of Trade and Industry or maybe the Securities and Exchange Commission. Where you will need to go will depend on the business category you belong to. Register your company name under the appropriate government agency. Next, find out the locality your business address and obtain clearance from the "barangay hall." You will additionally need to process your business permit from your city or municipality hall.

All companies, irrespective of type, should get a business taxpayer identification number (TIN) from the Bureau of Internal Revenue. It is also the spot where you will register your books of accounts. Finally, select from the Philippine Economic Zone Authority and the Board of Investments. Registering with either association offers you more tax incentives. Once you complete all of these requirements, you can start operating your company.

BANGALORE: India's technology majors reported a healthy set of numbers for the October-December quarter but stumbled in their BPO businesses, which stayed flat to marginally lower for three of the top five IT services firms. Back-office businesses have been growing in line with IT services in the past few quarters but in the past six months, the total value of BPO deals has been at the lowest in the past three years. More 

Landing page optimization or LPO is a powerful and highly favoured internet marketing methodology along with SEO Management. The conversion optimization strategy aids to improve the overall proportion of users visiting an internet site that ultimately become sales leads and potential customers in the future. The landing page is fundamentally a web page that can be viewed in response to clicking a particular announcement or a search-engine result link. It offers extensive information regarding the commercial or the link. LPO supplies the source to create major content and so make the page appear engaging to focused users.

Different Classes of Landing Page Optimization

On the principle of centered advertising, landing page optimization is divided into three differing types. Amongst which, associative content or passive targeting involves modifying the contents based on the details gathered from the user's search standards, geographic information, traffic source, and other general factors. On the other hand, predictive content entails altering the subject matter by correlating assorted facts about the site visitor such as browsing patterns, purchasing behavior, demographics and so on. While in consumer targeting the content is designed taking into consideration related public info like ratings, tagging, reviews, and referrals.

Similarly, landing page optimization in terms of experimentation is categorized into two types. Open ended experimentation facilitates to directly observe a visitor's behavior when being exposed to a variety of variations on the website page. Following this, the capture page is amended based primarily on the results attained. While close ended experimentation involves adding a web page closely linked to user behavior and choice.

Straightforward Laws on Landing Page Optimization

To boost conversion rates, it'd be beneficial to include user interaction such as dynamic photographs, sliders and so on. On the web page. The inclusion of user tools in the capture page is going to enable visitors to gain immediate access to full details of the service being marketed. It's also crucial to add relevant keywords or keyphrases that assist to increase both clicks and sales. The other significant factor is to keep the content precise and accurate for site users to simply understand. It would also be handy to add the major advantages of the product or service. Above everything else , it's essential to form a professional looking and effective website page that will draw high-traffic to the internet site. It can thus be regarded that landing page optimization is the best promoting tool for companies to gain wide client base and big profits.

Author Resource:- After having years of experience with Targeted Email Marketing and using LPO, Joe Flanders an Internet Marketing Specialist admits it is all worthwhile.

Outsourcer to expand temp paralegal enterprise after Bristol launch

Integreon has commenced the first-ever onshore legal method outsourcing (LPO) centre in the UK, as the outsourcer ramps up its temp paralegal service for clients.

The new LPO centre opened in Bristol this month after a demand from a global purchaser, which external sources have told lawful Week they accept as true to be Microsoft. The tech giant marked a deal with Integreon in April 2010 affirming the outsourcer as its exclusive provider of offshore organised article reconsider.

The Bristol arm brands the first of its kind in the UK, with LPO work conventionally conveyed out in low-cost offshore regions such as India and the Philippines. The new centre will supply services in document reconsider, contracts, M&A, due diligence and 
compliance support.

The report arrives beside an official launch of Integreon’s paralegal service, which will glimpse the outsourcer provide firms with provisional employees when additional capability is needed.

The outsourcer last year provided Linklaters with round seven paralegals for its town banking perform and is set to send more paralegals to the firm over the approaching months, while furthermore proposing the service to other 
legal purchasers.

Integreon international LPO head Janet Taylor-Hall said: “As the consignment of lawful services develops, it’s clear that most regulation companies and business counsel need a blend of on and offshore support.

“Although cost is clearly a important person driving in working out the alternative of location, there are other forces at play, including ethical and legislative restrictions, familiarity with a client’s lawful scheme, task duration, client solace with a position, timezone fondness and dialect skills. Some outsourced services are best delivered from an 
onshore facility.”

Integreon already has a centre in Bristol for enterprise method outsourcing work, but has amplified its premises for the new LPO procedure.

Integreon’s client portfolio furthermore includes Allen & Overy, CMS Cameron McKenna, Simmons & Simmons and some FTSE 100 companies. More

Underscoring the global shift of clinical development work to the East, Quintiles has mapped out plans to open its fourth hub in China with plans to hire 500 workers for a new business process outsourcing operation that will cater to a broad range of biopharma clients with a multilingual staff based in Dalian. The move comes just weeks after Quintiles announced plans to set up a new CRO based in Beijing

In addition to supporting clinical operations at study sites scattered through the region, Durham, NC-based Quintiles plans to offer regional as well as global clients help with data management, biostatistics, medical writing, pharmacovigilance, post-marketing safety surveillance and back-office support.

"Following the success of Quintiles' Bangalore BPO center, which has over 1,000 people supporting global studies, the Dalian Center of Excellence will provide a North Asia support structure for our growing business in Japan, Korea and China,"
 said Anand Tharmaratnam, senior vice president and head of Asia markets. Quintiles will provide clinical services in English, Japanese, Korean and Mandarin.

China has been one of the world's top emerging markets for Big Pharma. And drug developers of every stripe have been eyeing the country's growing outsourcing offerings as CROs flock to the region.

MANILA, Philippines - The Department of Transport and Communications (DOT) attributes the continued growth of the Business Process Outsourcing (BPO) industry in the country to the confidence of solutions providers in the skills of Filipinos.

“Opening a new site for a business that employs young Filipinos in always a refreshing opportunity,” DOTC Undersecretary Rene K. Limcaoco said during the recent opening of the 5th office of the NCO Group Inc. in Sta. Mesa.

“Just as refreshing as knowing, and actually feeling, that we are in new age of hope in the Philippines, a new era in governance and politics, a period of growing confidence and faith in our public institutions,” Limcaoco said.

US-based NCO has other BPO sites at the Clark Economic Zone, Fort Bonifacio, Marikina and in Quezon City.

According to a Business Processing Association of the Philippines 2011 report, the IT-BPO industry today is the second largest contributor to the local economy, next to remittance inflows from Filipinos living and working overseas.

The report further states that the BPO sector contributed close to $9 billion in export revenues last year, representing an approximately 4.8 percent share of the country’s GDP.

This year, the target is $11 billion and by 2016, it is estimated to be at the same level of OFW remittances at $25 billion.

NCO started its operations in the Philippines in 2003 employing 35 staff. Today, it has about 8,000 call center agents and staff spread out in its five sites.

“NCO’s commitment to the country’s resources is a terrific testament to the ability, skill and competence that we, in the Philippines, have,” Limcaoco said.

The country has overtaken India to become the world’s biggest provider of call center agents.

ADP, a leading provider of human resource outsourcing, payroll services, tax and compliance services, benefits administration and accounts payable solutions, today announced that it has acquired the Indian payroll business of Randstad Holding, from its Indian subsidiary Ma Foi Randstad.

"This acquisition supports ADP's broader strategy to expand its global footprint in human resources business process outsourcing (HR BPO) across large and developing markets," ADP, a provider of human resource outsourcing, payroll, tax and compliance services, said in a statement Monday.

Ma Foi Consulting Solutions offers managed payroll services and social benefits administration to clients across India through a fully customized payroll engine. The company uses this platform to serve approximately 350 multinational and domestic clients.

"ADP's acquisition of Ma Foi Consulting Solutions gives us a direct presence in the large and developing Indian market for HR BPO. This acquisition also enhances our ability to meet the needs of our large multinational clients with operations in India," said Mark Benjamin, president, ADP Employer Services International.

Rahul Goyal, president of Ma Foi Consulting Solutions, will continue to manage the business for ADP.

"ADP has an excellent reputation and track record in the payroll and HR industry around the world. We look forward to strengthening our service offering to domestic and multinational companies operating in the Indian marketplace through increased focus and investment as a result of this strategic combination," the ADP release quoted Goyal as saying.

The country’s business process outsourcing (BPO) sector will continue to grow significantly over the next 12 months despite efforts by American policymakers to discourage the “offshoring” of work to countries like the Philippines to address high unemployment in the United States.

Canada-based research firm XMG Global said in its annual “predictions” report that outsourcing would remain a key option for many companies in the US and Europe looking to cut costs and make operations more efficient.

“Offshoring is a manifestation of an ongoing economic evolution that will not go away,” XMG said.

“As for the reintroduction of the Anti-Offshore Bill due to the upcoming US elections, XMG believes this is purely election-year politics and will not dampen globalization of services,” the firm added.

The company said the outsourcing sectors of countries like the Philippines and India were likely to grow as much as 20 percent this year.

“With the lingering effects and lessons of the 2008 global recession still fresh among enterprises, a new genre of corporations will continue to look offshore to seek new ways to reduce operating costs and maximize productivity levels,” XMG said.

The firm said the latest anti-outsourcing proposal would not be enough to deter companies from setting up shop in destinations where labor costs were considerably lower and productivity rates higher.

The Business Processing Association of the Philippines (BPAP) said in its 2011 report that the BPO industry was now the second-biggest contributor to the local economy next to remittance inflows from overseas Filipinos.

The report further stated that the BPO sector contributed close to $9 billion in export revenues last year, representing a 4.8-percent share of the country’s GDP. The target for 2012 was set at $11 billion.

By 2016, the industry group expected the country’s BPO revenues to hit the $25-billion mark, or a 10-percent share in the global market and at the same level as OFW remittances.

Thursday, January 19, 2012:  Scope International Pvt Ltd, wholly-owned subsidiary of Standard Chartered Bank, is in a hope to save $7 million by trimming its IT vendor base to three or four by the end of March. Jaya Vaidhyanathan, executive vice president and head of Chennai Technology and Strategic Transformation, Global Shared Service Centres (GSSC) said that IT service and vendors have been critically examined and they will continue to handle in-house core IT services that are IP (intellectual property) driven and critical for banking operations. Whereas, the commodity services will be parcelled to couple of big vendors instead of having multiple small vendors. As per Vaidhyanathan, the technology division employees somewhere around 4,500 people out of which nearly 35 percent belonged to the vendors. And, 60 per cent of Standard Chartered's IT needs are met in-house including the bank's core banking solution (CBS), while the balance is outsourced.

She also said that the company is in the last phase of its vendor consolidation activity and after consolidation there will be three or four big vendors. The hiring of new service providers and the firing of smaller players will happen by the end of the first quarter of the current calendar year. The Chennai centre was started about 12 years ago as Standard Chartered's captive back office and it took advantage of the cost arbitrage India offered. But now it has grown to become the fulcrum of bank's IT operations and the biggest GSSC for the bank.

The total annual payout to vendors turns out to be somewhere around $70 million and 10 per cent of that can be saved through vendor consolidation initiative. The company is also planning to phase out some IT activities whose benefit does not justify its cost.
 

European private equity firm Cinven has acquired legal outsourcing company CPA Global, from its shareholders including Intermediate Capital Group (ICG), according to media reports.
 

Legalweek reports DLA Piper, which also advised CPA on the 2010 transaction, is now representing CPA's management on the proposed sale.
 
Travers Smith is advising CPA with a team led by Corporate Head Chris Hale, who also advised CPA and ICG two years ago on the management buyout and acquisition by ICG.
 
Freshfields Bruckhaus Deringeris advising Cinven with a team led by Corporate Partners David Higgins and Adrian Maguire along with Finance Partner Sean Pierce.
 
While financial details for the deal are undisclosed the transaction comes two years after Intermediate Capital Group acquired a minority stake in the company for £400 million. 
As part of the 2010 deal ICG took a 47 per cent stake while the management team, led by chief executive Peter Sewell, retained a 22 per cent share, reports M & A Deals.
 
 
CPA Global provides clients in sectors such as telecoms and pharmaceuticals with IP management services and software to help protect rights and maintain value.
 

 According to the press release, the transaction is subject to the approval of a Scheme of Arrangement in Jersey and regulatory clearances, and is expected to close by the end of the first quarter of 2012.
 
With offices across Europe, United States and Asia Pacific, CPA Global supports many of the world's best known corporations and law firms with a range of IP management services and software solutions. Clients include large corporates in sectors such as chemicals, pharmaceuticals, and telecoms with significant patent portfolios arising from research and development activities.
 
CPA Global was founded in 1969 in Jersey, Channel Islands, originally to manage patent renewals on behalf of numerous firms of patent attorneys. Today, the group employs 1,500 people, serving clients' broader IP management and legal support services needs in over 100 countries.

Top 50 firm to appoint three-strong panel of low-cost providers to respond to client calls for value

Olswang is set to appoint a panel of legal process outsourcers (LPOs) to carry out low-value document review work for the firm.

The firm has identified a shortlist of seven LPOs with a view to selecting three to act as its preferred providers 
when required.

Olswang has previously only used LPOs for document management work on contentious cases on an ad hoc basis. However, the firm has now taken the view that it would be better served by having a panel of LPOs in place to call on when required.

Chief executive David Stewart commented: “We  have identified a panel of LPOs to ensure that we have a better understanding of the sector and to help us  establish good working relationships with our preferred providers. Our aim is to have real and innovative relationships  with a range of LPOs, as the market continues to require us to deliver more for less, and LPOs are a part of the way we can do that.”

Mid-market firms are facing increasing pressure to demonstrate that they have the capability to take on large mandates and maintain competitive pricing, with Travers Smith outlining plans to appoint a three-strong panel of organisations to outsource legal work 
to in anticipation of growing client demand last spring.

The firm is still deciding on the make-up of the panel, which will comprise either three LPOs, three regional firms or a combination of the two.

Olswang held its annual partnership conference in November last year in Madrid, with the firm outlining its strategic direction for 2012, which will see it focus on integrating its international platform, growing its technology practice globally and capturing more work from Africa, India and the Middle East, where the firm does not currently have any offices. Read More

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Other opportunities in Asia await Filipino business process outsourcing (BPO) workers in case the US Congress passes a bill that keeps American companies from farming out non-core operations overseas, the International Labor Organization’s (ILO) Philippine director said Thursday.

ILO’s Lawrence Jeff Johnson noted an increasing number of Philippine-based BPO companies now servicing Asia.

“The Philippines is in a unique position with its widely educated labor force that continues to grow. I don’t believe that US is the only BPO market,” Johnson told reporters at the launch of ILO-Department of Labor and Employment’s (DOLE) Knowledge Center and the Department of Labor and Employment in Manila.

Instead, the Philippine government should use the US legislative measure to refocus on generating jobs for highly skilled Filipino workers — in contact centers — that may be initially displaced, according to ILO official.

Filipino workers have wider job opportunities because of their sound education and skills in spoken English, Johnson said, echoing the praises attached to agents working for Philippine-based BPO companies.

The US legislative measure is a mere adjunct to addressing America’s financial and economic problems. Johnson said

US House Bill 3596 or the “Call Centers and Consumers Protection Bill” encourages American companies to farm out their non-core business within the US — a practice known as insourcing — and penalizes those giving jobs overseas.
In an interview Wednesday, President Benigno Aquino III said he believes that President Barack Obama is supporting HB 3596 in relation to the upcoming US presidential elections. “We have to take into account that this is election year, perhaps those are election-related statements,” Aquino noted.

On the ILO-DOLE knowledge center, Johnson explained it was designed to fill in the knowledge gap of Filipinos on labor issues, considering that ILO has a wide range of statistics, research materials, operational and policy tools, market information and analysis.

“We are willing and eager to reach out to our constituents, the government through DOLE, employers and workers’ organizations as well as to students and faculty in the academia,” said Johnson.

Around the world are students “who do not have a clear understanding of the most basic concepts, definitions and policies to help recognize and address challenges in the world of work,” he added

Source : http://www.gmanetwork.com/news/story/244350/economy/companies/asian-bpo-markets-to-neutralize-us-move-vs-outsourcing-ndash-ilo?ref=latest

Mindcrest, a pioneer and leader in legal services outsourcing, has received India Business Law Journal’s LPO awards in three categories – Best overall LPOs, Legal Support and Corporate Services.

Chicago, IL (PRWEB) January 11, 2012

Mindcrest wins India Business Law Journal LPO awards in 3 categories – Best overall LPOs, Legal Support and Corporate Services.

Mindcrest, a pioneer and leader in legal services outsourcing, announced today that it has received India Business Law Journal’s LPO awards in three categories – Best overall LPOs, Legal Support and Corporate Services. This award is in recognition of Mindcrest’s accomplishments in providing innovative products and services, increased value to customers, operational excellence and growth.

“Mindcrest has consistently received praise from its clients and industry peers during the three years that India Business Law Journal has presented its annual LPO awards. It gives us great pleasure to recognize this outstanding achievement by awarding Mindcrest with a Best Overall LPO award and awards for Corporate Services and Legal Support”, said James Burden, Publisher of India Business Law Journal.

“We have a reputation for providing highest quality work and exceptional client service and are known for our commitment to excellence and for our ability to find innovative solutions. We are pleased that India Business Law Journal has recognized us as the Best Overall LPO for the third successive year,” said Ganesh Natarajan, Mindcrest’s President and CEO.

India Business Law Journal's annual LPO Awards are based on an extensive survey of in-house counsel at major international corporations and partners at regional and international law firms. In determining the winners for each category, the survey results were considered carefully by India Business Law Journal's editorial team in along with other factors such as client references and notable achievements for each LPO over the past year.

“Mindcrest brings specific strengths and abilities that set it apart from other LPO service providers. We have an experienced team and strong operational processes to ensure that the work will be performed consistently and will be of the highest quality resulting in trusted long term relationships with our clients. In 2011, we have entered new industry segments as well as expanded our core service offerings. The projects that we handle for our clients are more complex and complicated than those of our competitors, and we have continued to grow and evolve faster than any other player in this industry space” Ganesh Natarajan added.

About Mindcrest

Since 2001, Mindcrest has been a trusted partner to law firms and in-house counsel in delivering a suite of legal process outsourcing services in the areas of litigation, corporate legal services and legal content and publishing. Our services and operations are underpinned by an experienced workforce of attorneys, supported by a disciplined approach to execution and delivery.

Mindcrest has been consistently recognized as a leader in legal process outsourcing by Frost and Sullivan, The Black Book of Outsourcing, International Association for Outsourcing Professionals and India Business Law Journal.

For more information, please visit http://www.mindcrest.com or call +312 467 9744.

About India Business Law Journal

Published 10 times per year, India Business Law Journal provides in-depth coverage and critical analysis of the legal, financial and regulatory issues. Since its launch in 2007, has become an indispensable resource to many of the world’s leading corporations, financial institutions, law firms and universities. Their unique coverage provides practical advice on key business law issues such as regulatory compliance, IP protection, taxation, dispute resolution, competition law and much more.

For more information, please visit http://www.indilaw.com

Source:  http://news.yahoo.com/mindcrest-wins-india-business-law-journal-lpo-awards-080646627.html

Sri Lanka's first International Legal Process Outsourcing (LPO) seminar titled Outsourcing versus Restructuring, organised by the Bar Association of Sri Lanka (BASL) will be held on February 9 and 10 at the Cinnamon Grand Hotel in Colombo, said BASL President Shibly Aziz.

Shibly Aziz

The BASL President said outsourcing has for long become a commonly recognised way for organizations to save on resources and costs. While, with millions of ongoing business processes and re-engineering projects, there are considerable advantages. Many industries have in the meantime started to look at the overall outsourcing trend with a more critical eye. The potential for market growth and cost savings at the same time cannot be ignored and offers promising returns.

The current growth rate of the global LPO market is estimated at 34 percent per annum, expecting a market size of around US $ 3 billion by 2015.

However, there is criticism over confidentiality, attorney client privilege and ethical issues when looking at the global market place and minimum guaranteed legal requirements in many jurisdictions, the BASL President added.

The BASL President emphasised that Legal Process Outsourcing (LPO) offers to provide more routine legal services at attractive rates, leaving the more complex legal work to specialized law firms and lawyers.

Many LPO providers have since started operations in Canada, India, Sri Lanka, the Philippines, US and many others. Initially, sources predicted that the global market place would see a transfer of routine legal work from the US/UK markets towards Asia, but in the meantime, these markets saw growing development in this sector internally and many firms responded to the challenge by reviewing their own billing structures.

As the latest global surveys indicate Sri Lanka is rapidly rising in the ITBPO firmament. With a highly skilled and resourceful workforce, a significant cost advantage relative to other regional players, well-developed infrastructure and generous government assistance, Sri Lanka represents unique outsourcing opportunities, the BASL President said.

The keynote speakers at the seminar are Gaurav Jabulee, Senior Counsel- Asia Texas Instruments, Bangalore, India, Attorney-at-law Jayantha Fernando, ICTA, Colombo, Anne Saizer, Cabinet Saizer, France, Filip Van Elen, Brussels, Belgium, Rahul Mattha, India, Ravishankar Pandit, Mphasis, Sri Lanka, Martine Hoogendoom, Netherlands, Marta Trindade, Portugal, Ravi Peiris, Director General, Employees' Federation of Ceylon, Leslie Devendra, Secretary General Sri Lanka Free Workers Union, Dinesh Weerakkody, Sri Lanka, Avinash Vashista, India, Isabelle Lux, Luxembourg, Eugenia Chuang, Taiwan, Vishal Gandhi, India, Ranel Wijesinghe, Institute of Chartered Accounts of Sri Lanka and Attorney-at-Law John Wilson, John Wilson Partners, Sri Lanka.

While 2011 proved to be a challenging year for most sectors in the retail industry, leaders remain optimistic that 2012 would be  better with the continued promotion of Cebu as an attractive investment destination.
Top officials of the Philippine Retailers Association Cebu Chapter said lower  purchasing power of the consumers brought about by the economic crisis in the United States and Europe affected business.
Nevertheless, PRA Cebu chapter chairman Jay Aldeguer and president Melanie Ng  said  the retail industry still experienced about 7 percent  to 10 percent growth this year because of  the  retailers ability to improve and sustain their market share.

“This year has been  very challenging for the local retail market but I must say that the retailers have responded positively.  Despite the challenges,  Cebuano retailers  put in a lot of resources, technologically, financially and product wise, to improve their various brands and businesses. This again goes to show the resilient nature of the Cebuano entrepreneur,” Ng said.
Ng said  the food and the beauty and wellness sectors  did well in 2011.
Jane Ong of Leona’s Bakeshop said retailers in the bakery sector are showing many new concepts.
“The market has become choosy and demanding, so we will have to continue to be more innovative to keep our customers,” said Ong.

Jonathan Ho of Mandaue Foam, Inc. said they are promoting local products to make  people more aware of the presence of quality local furniture.
“Most of what we have now that are sold in the department stores are made in China or other countries. We’d like   people to see that we also have good quality products that are competitively priced here,” Ho said.

The retail sector growth has been spurred by the the business process outsourcing (BPO) industry in Cebu as well as  affordable air fares that encouraged travel and tourism.
Budget airlines have helped increase the number of domestic arrivals in Cebu. Foreign tourists are also continuously coming to Cebu.

The retail industry has also had many new entrants in the Cebu market as seen in new brands of clothing lines,  electronics and gadget brands.
The significant growth in gadgets and electronics is attributed to the growing popularity of social networking sites like Facebook and Twitter.

“Cebu is a very attractive place to invest. We are investor-friendly. Other than having a reliable supply of human resource, setting up a new business in Cebu has proven to be cost effective for outsourcing companies. This has proven to heavily aid the growth of the retail industry in Cebu,” Ng said.
Next year  will be a more promising year,  according to Ng and Aldeguer. Their optimism is based on  the increasing number of BPOs,  malls,  hotels opening and  flights.

“With these we can expect an increase in retail growth next year. Retailers will, however, have to make sure that we respond to market needs and wants. We have to make sure we offer the right product at the right price in order to be effective,” said Ng.
According to Aldeguer, e restored confidence in the market is partly due to the  advocacy of the administration and local government units to do things the right way.  This  has given the market the boost that it needs to aid and promote a positive economy.

PRA national chairman Bernie Liu of Golden ABC said that 2012 will be  exciting for the country and all it’s industries.
“At the macro level, Asia is the newest. Within ten to 20 years, Asia will be the growth region dominated by China and India. Everyone’s looking at Asia and we are in the middle of these new markets. It is both a challenge and a curse,” said Liu.

“It is a challenge and a blessing as the middle class is expected to expand more. And  curse because we are not the only one looking at Asia, so we are competing with everyone. It’s an opportunity for local brands to level up, the market is already aware of the global trend,” Liu added.
To compete, one has to know one’s  customers well and offer what the customers want.
“You cannot be everything to everyone. Focus on a market in order to compete,” said Liu.

Source : http://newsinfo.inquirer.net/121573/retailers-to-bank-on-bpo-tourism-for-2012-growth

Fatta was formerly head of the Buffalo Philharmonic Orchestra's Board of Trustees and is currently the board's treasurer. He chaired the orchestra's successful $32 million endowment campaign. That is Fatta pictured at left, addressing the BPO by the side of JoAnn Falletta, music director, in a News file photograph.

Here is an occasion for local symphonic pride: Buffalo's own Angelo Fatta has been appointed to the board of directors of the League of American Orchestras.

Historicallyin the past few years, Symphony journal has been generous in its praise of the BPO, for how our orchestras has handled the challenges all orchestras are facing these days. Ang Fatta's presence on the board could be seen as another sign of the League's esteem for our city.

The League of American Orchestras was founded in 1942 and has a membership of about 900 orchestras from across the country. The group publishes Symphony, an fascinating and colorful journal about not only orchestras but the music business in general. When you get a couple of minutes you may need to take a glance at it online. The fall issue is up there now.

Congratulations to Ang Fatta on his ascent to national prominence!

Source : http://blogs.buffalonews.com/gusto/2012/01/bpo-booster-goes-national.html

Competition in the business processing outsourcing in the region is likely to take shape this year as firms gear up for giant opportunities that have come with advanced expertise.

By Standard Correspondent

Today, the country is seen as of the quickest growing BPO centres in the world with over one,000 jobs being created a month in the sector.

It is on this backdrop that Africaâ??s leading expertise firm â?? Techno Brain â?? is launching a vicious plan, aimed at transforming the continentâ??s potential in terms of information expertise. The firm says it would be exploiting its world-class status to be sure high quality solutions.

Only recently, Techno Brainâ??s BPO/ITES division was recognised on its achievement of the International Organisations for Standards 9001:2008 Quality Management Method (QMS) certification.

The award, according to the firm, was in recognition of the sterling services, solutions & products it offers to its clients. "The certification would obviously sharpen our focus on continuous improvement of service efficiency & effectiveness. Obtaining ISO certification demonstrates Techno Brain BPO/ITES divisionâ??s dedication to meet the requirement of globally recognised QMS requirements & deliver a high level of service to all BPO clients across the globe today & in the future," said Manoj Shanker, the CEO of Techno Brain Group.

Last month, the firm, with operations in the US & India, announced that its BPO/ITES division had been listed in the 2011 CIO Awards for Top 100 Innovative Companies in East Africa.

"It is an honour to be listed in the CIO Top 100 Innovative Companies," said Mr Shanker, adding: "Being the only BPO Company to be present in the Top 100 list makes this award more important for Techno Brain.

This award recognises our journey & track record in integrating information expertise with business processes to deliver innovative solutions & long term business value to clients across the globe."

According to the CEO, TechnoBrain would strive to demonstrate excellence in implementing ICT for delivering significant & best-in class business method outsourcing services going ahead.

Source : http://www.standardmedia.co.ke/InsidePage.php?id=2000049311&cid=14&j=&m=&d=

 

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