Showing posts with label BPO. Show all posts

MCX fixes $ 135 mn IPO price at Rs 1032/sh

Posted on Saturday, 3 March 2012 by

India's Multi Commodity Exchange (MCX) has priced its initial public offering at the top of an indicative range, after investors bid for more than 54 times the shares on offer in a sign of revival of the country's dormant primary market.

MCX, which will become the first Indian bourse to list its shares on an exchange, has fixed the IPO price at Rs 1,032, raising Rs 6.6 billion, the company said in a newspaper advertisement on Monday.

The exchange's majority shareholder Financial Technologies India Ltd and investors including state-controlled State Bank of India and Bank of Baroda sold part of their holdings in the IPO.

About 6.4 million shares were offered in the IPO, in a price band of Rs 860 to Rs 1,032 a piece, including by other shareholders.

The first major IPO by an Indian company in seven months is seen as a test of demand for new share offerings after weak local markets and the euro zone debt crisis forced many companies to shelve equity sale plans last year.

Morgan Stanley , Citigroup Inc and India's Edelweiss Capital were the bookrunners for the IPO

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Cos Not Realising Full Business Value Of BPO: Study

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The full business value available from business process outsourcing (BPO) today is being realised on a relatively limited scale due to deficient management behaviours and practices, a new report from Accenture shows.

The BPO Research study is based on a survey of 263 buyers of a range of BPO services such as finance & accounting, procurement, human resources and supply chain.  The report shows a relatively small number of BPO buyers – 20 percent of those participating in the study – have succeeded in extracting greater business value from their BPO relationships than the majority and can be classified as “high performers.”  The report also validates eight best-in-class practices that are strongly correlated with high performing engagements. By adopting these practices, buyers can realise greater business value than “typical” BPO engagements deliver.

The study shows that high performers in BPO exhibit eight core management behaviours and practices including: 

Taking a holistic approach to managing the scope of the BPO relationship.  High performers consider the entire, end-to-end business process to be in scope, including elements managed within the client’s enterprise, those run by third parties as well as related processes that may impact overall performance.

Adopting a collaborative approach to governance. Collaborative BPO governance is much more than a set of committees or a schedule of meetings; it also comprises the attitudes toward the relationship and the behaviours that strengthen it.

Making change management a priority.  High performers execute carefully planned change programs to manage the effects of change during transition and beyond.

Focusing on benefits beyond cost reduction.  Both client and provider look for value beyond cost – cost reduction is important but is not the prime motivation.

Targeting strategic business outcomes.  High performers aim for specific strategic outcomes -- not just more efficient transactions – that can be measured, such as helping clients increase revenues.

Leveraging domain expertise and analytics. Clients look to their providers’ deep industry knowledge and ability to analyse data to more predictably drive business outcomes.

Aligning the retained organisation with the outsourced processes.  High performers place as much importance on the client’s internal transformation as they place on transforming the outsourced processes.

Using technology as an enabler.  In high-performance BPO relationships, technology is a source of innovation and advantage, not just the infrastructure of delivery.

“This study clearly shows that the industry mindset needs to change for organisations to capture the full business value of BPO, where engagements are measured by business outcomes and improving clients’ business performance rather than just cost reduction,” said Mike Salvino, group chief executive, BPO, at Accenture. “The results indicate that BPO arrangements deliver greater business value when the client and provider engage in deeper relationships and leverage practices that drive high-performance BPO.  Those who are able to bring these elements to their relationships will be well-placed to succeed – and those that continue to view BPO purely in terms of transactional processing and cost will be competitively challenged.”

The research also found there are statistically significant differences in the performance and behaviour of high performing and typical BPO relationships. Some of the widest statistical differences were in areas focusing on mindsets and attitudes, or on the execution of “soft” programs such as organisational alignment and collaboration or change management.

Survey results indicate that a collaborative, approach toward governance is important to create high performing BPO relationships.  In collaborative arrangements, clients consider their BPO provider to be a strategic partner, and senior leaders from both sides commit their time to the relationship.  A broader stakeholder alignment and involvement of senior leaders mean that high performing engagements are better able to productively resolve their conflicts than normal engagements.  Findings showed:

  • Nearly 85 percent of high performing BPO engagements consider the service provider to be a strategic partner compared to 41 percent of typical engagements

  • In 75 percent of high performance BPO engagements, senior leaders from both parties spend time to understand each other’s objectives and strategies compared to 33 percent of typical engagements

  • 90 percent of the high performers reported that the client and provider were able to productively resolve conflicts. This was true only with 44 percent of typical performers

Other key behaviours that showed significant differences in results include:

Making change management a priority.
  • 77 percent of high performing BPO engagements have successfully executed change management plans compared to just 34 percent of typical engagements

  • Nearly 85 percent of high performing engagements proactively refine their objectives as the relationship matures compared to just 40 percent of typical engagements

Focusing on benefits beyond cost reduction

  • 67 percent of high performing engagements include business benefits beyond cost in the business case compared to 26 percent of typical engagements

  • 58 percent of high performers will consider service options with greater value, even at higher costs, compared with 31 percent of typical performers  
 
Targeting strategic business outcomes

  • 56 percent of high performers seek competitive advantage through BPO, while only 28 percent of typical performers aim for that goal

  • 64 percent of high performing engagements place more focus on capturing other benefits as they achieve cost reduction compared to 40 percent of typical engagements

  • More than half of high performers (54 percent) have contract performance incentives in place, compared with only about a fourth (24 percent) of typical performers

Salvino said, “By adopting the behaviours and practices associated with high performance BPO, organisations can capture significantly greater business value and build new competitive strengths, ranging from accelerated speed to market, enhanced innovativeness and stronger customer loyalty to savvier talent management, and top-line growth.”

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IT, BPO player Vertex launches operations in Hyderabad

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IT services and BPO player Vertex launched its operations in Hyderabad to serve customers of its clients in regional languages, mainly Telugu, even as it targets to add 13,000 to 15,000 people across the country by September 2013.

The company now has about 5,000 people working. The newly launched centre will have 820 people working in three shifts. The total head count in Hyderabad will be around 1,200, according to its managing director and chief executive officer Keshav C Gaur.

The company has about 25 clients mainly in the telecom, BFSI, retail, media and other sectors and now has operations in 12 cities. It is hopeful of notching $ 100 million revenues by end of 2013 from the present 30 million. This growth will come due to addition of clients and also starting its operations in more cities.

Last year, its parent company UK-based Vertex had acquired Mumbai-based BPO firm Shell Transource.

The Gurgaon headquartered BPO is looking to divert some the Hindi and English speaking traffic from other cities to Hyderabad as the workforce here is conversant with these languages. The company has thrives on serving customers in regional languages.

According to Gaur, the BPO segment is likely to see a large number of mergers and acquisitions and this consolidation will result in BPOs providing more value added services. “The segment is unorganised and there are no standard procedures yet,” he said.

The domestic industry is estimated to be $ 12 to 15 billion, he said. The industry average attrition is 25 per cent in the segment, he said.

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Infosys BPO leads the way in non-linear track; set to double revenue from 5 years ago

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BANGALORE: This financial year, the business process outsourcing arm of Infosys will take a big lead on the non-linear growth track, an aspirational growth model for most information technology and BPO firms. By March 31, Infosys BPO would have doubled its revenue from five years ago to almost $500 million ( 2,500 crore) while its employee base has grown only by around 20%.

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Urgent Openings In Leading International Bpo

Posted on Friday, 17 February 2012 by

Role: Technical Support Executive ( Voice)
Experience: 0 To 1 Years

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HCL BPO to close down Ireland arm, cull 425 jobs

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HCL BPO Services plans to shutter its centre in Armagh in Northern Ireland and trim the workforce at its operations in Belfast which could impact up to 425 jobs.

The restructuring plan comes at a time when many entities are cutting down on costs amid tough economic conditions. HCL BPO Services (Northern Ireland) has announced a 90- day consultation period on the proposals to close contact centre in Armagh and to reduce employment at the Belfast centre.

The proposals could result in up to 425 people being put at risk of redundancy, including 170 in Armagh, it said. “In the current economic conditions, some clients were optimising resources and consolidating in-house,” it said.

Even though 425 people are likely to be impacted by these plans, the company expects to find alternative employment for around 40 per cent of them during the course of the consultation period.

Northern Ireland is HCL BPO’s Centre of Excellence in Customer Experience Management, especially for near-shore customers in the region for clients in sectors like financial services and utilities.

HCL BPO said it would continue to work for clients in the region as “normal”, adding that it will keep all customers informed of the proposed moves.

The entity had a workforce of 11,021 employees as on December 31, 2011

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IT-BPO sector will explore new geographies, verticals

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 Mr Rajendra S. Pawar, head person of Nasscom (National Association of Software and Services Companies) and NIIT assembly, is an optimist to the centre. Despite headwinds globally, he strongly feels that the Indian IT-BPO industry has the bandwidth and depth to reach the goal of $225 billion by 2020. Excerpts from an interaction with him at the Nasscom authority Forum.

From very high development rates of over 20 per cent, the IT-BPO commerce is forecasting a CAGR of 13 per cent for the decade. Is it because of slowdown?

The industry had seen a CAGR of 17 per cent throughout the five-year time span of 2007-12 regardless of turmoil in the US and in European amalgamation. For the next eight years, we are forecasting a CAGR of 13 per cent to get to the aimed at $225 billion by 2020 from $101-billion we achieved this year.

The high development rates we accomplished in the early stages were mostly due to the lower groundwork. As we matured and attain a critical number of $100 billion, it may not be likely to sustain that kind of development rates. lesser businesses that have begun their procedures still could do that. But general, we are looking at 13 per cent.

Where is this added $125 billion going to arrive from? Which are the new markets the Indian IT-BPO commerce is looking at?

We anticipate that about 80 per cent of all incremental enterprise from now and 2020 would be approaching from new localities – from new geographies, new verticals and from new enterprise forms such as cloud-based offerings.

Indian businesses are serving some 70 nations now. Though most of incomes are coming from 10-15 nations, there are a alallotmentment of possibilities unfastening up in the residual nations.

We have good hedging on that as more and more countries are adopting technological answers. The slice and dice of global markets are changing.

If you glimpse, development of enterprise in appearing markets is 1.4 times that of mature geographies. This went up to $7 billion this year from $6 billion last year as functioning hubs globally went up to 560 from 520.

Who are going to drive this development?

As of now, 95 per cent of industry's incomes are coming from 1,300 businesses in the association. This, although, is going to change. What you are glimpsing from out-of-doors is a homogeneous, monolithic industry. But those seeing from inside are witnessing a qualitative, large-scale change.

lesser businesses and fledgling start-ups are taking origins. As of now, they contribute just $2 billion in the general kitty of $100 billion. It is just a part. These are going to make a huge impact as we move ahead to 2020. Their assistance would be much higher. This segment will need to contribute at least a quarter of the industry's incomes by 2020.

What is the outlook for this financial year?

We have cautiously pegged development rate at 11-14 per cent for 2012-13. But we are assured of doing better in the direction of the end of the year. We will revisit and reconsider this number in October as we glimpse the US finances getting better and domestic market improving sharply. There is a lot of headroom for development as our general dimensions in the global IT market is much larger.

To cite some figures, household market has increase two-fold to Rs 1,53,300 crore in 2011-12 from Rs 81,300 crore in 2008. The good report is that domestic demand for IT services comprised 38 per cent of this and hardware chipping in with 40 per cent.

On outlook of less supplements to workforce…

The commerce supplemented 2.30 lakh people last year. But we are forecasting only 2 lakh inductions this year. possibly because of the smaller growth rate we forecast for the industry. But what we should gaze at is a qualitative underlying change that is occurrence. little and large-scale businesses from India are buying firms abroad. We are buying because we are aspiring to offer newer worth propositions by obtaining high value workforce there.

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PE-owned BPO Firms WNS, ExlService Announce Share Sales

Posted on Saturday, 4 February 2012 by

Even as private equity majors continue to make the best of the rally in the Indian stock markets, they have lined two outsourcing companies for share sales. The two sales together could rake in over $200 million for the PE-backers of these companies, according to VCCircle’s analysis of the current share prices of these companies.

Business process outsourcing firm WNS (Holdings) Ltd has moved ahead with its offering and plans to sell 10.5 million American Depositary Shares (ADS) in an equal mix of primary and secondary offerings by Warburg Pincus. Private equity firm Oak Hill Capital Partners is also looking to completely exit ExlService Holdings, Inc., after halving its stake last year.

WNS had filed for a shelf registration statement with the Securities and Exchange Commission (SEC) in October last year in which Warburg Pincus was allowed to sell its entire 47.9 per cent stake over a period of time. In the current offering, Warburg Pincus is selling 5.25 million ADS, with an option to sell another 1.575 million shares in case of over-allotment. This accounts for nearly one-third of Warburg Pincus’ current stake or over 15 per cent stake in WNS.

The share price of WNS closed at $9.65 a unit on Wednesday, down 1.03 per cent on the New York Stock Exchange. At this price, Warburg Pincus could get nearly $66 million for its shares (including over-allotment). WNS is also raising primary capital through issue of 5.25 million ADS for general corporate purposes, which may include capital expenditures, acquisitions, debt refinancing and working capital.

In another development, NASDAQ-listed business processing outsourcing firm ExlService Holdings has made a shelf registration in which it will raise $180 million. These funds can be raised through common stock, preferred stock, debt securities, depositary shares, etc.

The shelf registration also allows Oak Hill Capital to sell its remaining 17.3 per cent stake in the firm. VCCircle reported in December that Oak Hill sold 17-18 per cent stake in the firm since September 2011, realising $120 million in the process. ExlService co-founders, former Bank of America executive Vikram Talwar and the current CEO Rohit Kapoor, are also selling part of their shares in this offering.

The share price of ExlService closed at $24.96 on Wednesday, up 3.4 per cent. At this rate, Oak Hill Capital could realise $138.34 million for its stake.

Oak Hill Capital, along with Financial Technology Ventures and ExlService management team, had acquired 100 per cent stake in the company from insurance firm Conseco, Inc. (now called CNO Financial Group) in 2002. More

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BPO biz gives Infosys, Wipro tough time in Q3

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the problem is not with sales, rather with sub standard quality of delivery by their uneducated headless nowheretogo crack troop work force hired at minimal cost and call center controlled management having no knowledge of even what the work is about, forget about skills! how long the customers will tolerate? they are bound to ask for rate cuts or non renewal or even cancellation of services as it is happening now. this is particularly true for these "IT BPOs" maintaining high bench strength due to non deployment.

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Get Complete Data Entry Solutions from Hi-tech BPO Data Entry Services

Posted on Saturday, 28 January 2012 by

Hi-tech BPO Company is one of your good choosing options for Data Entry business. We committed for giving high quality data entry services at affordable rate. We have team of expertise and highly qualified data entry professionals who can handle any complex requirement and give best result.

We at Hi-tech BPO can take pride of 100% client retention ratio with highly satisfied clients from across the glob.

The services involve entry of data from scanned images, printed hard copies, manuscripts, web sites, e-book, business cards, catalogs and different types of form based data entry services. We also provide other online & offline data entry services. Our data entry services will surely your outsourcing requirement at very cost effective prices.

Our approach to data entry is unique and technologies we use enable us to deliver the highest level of data quality, accuracy and fast turn around time. Just let us know your any type of data entry requirement and get solution from us. You can email us on info@hitechbpo.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Below are some of the reasons that are in favors of outsourcing data entry work to Hi-tech BPO services:


Extreme Quality Standards assuring 99.99 % Data Entry Accuracy
24 X 7 round the clock services and operations
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Integrated Information Security Management
Business Process Experts in Data Management
We are offering free sample work for checking original quality of work. So you can get complete data entry solutions at affordable rates. 

For more information you can visit at: http://www.hitechbpo.com/dataentry.php

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Techie commits suicide, BPO employed fiancee held

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Bangalore: A 32-year-old employee of the BPO firm of a software concern was today remanded to judicial custody for allegedly abetting the suicide of his fiancee, a software firm employee.

Allan Sandeep, who was arrested yesterday, had allegedly been demanding dowry from his fiancee Savitha Venkatappa (25), who allegedly committed suicide on Jan 19, police said.

Savitha allegedly committed suicide by hanging herself in her house in Ganganagar last week and her parents had filed a criminal case against Sandeep.

Though Savitha left no suicide note, her family alleged she was dejected after her engagement with Sandeep did not materialise in marriage.

Police say they would probe the digital evidence in their possession, such as mobile phone call details, SMS details, emails and chatting information, and also financial transactions between Savitha and Sandeep.

After their engagement, Sandeep had allegedly been demanding dowry from Savitha besides avoiding her for the past couple of months. He also allegedly demanded a car. Following his demands, a depressed Savitha allegedly took her own life, police said.

 

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Philippines BPO Industry Not Worried About 'U.S. Jobs Back Onshore' Initiative

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Americans watching President Obama's State of the Union address last night heard a lot of things but one thing that stood out was his urging of American businesses to bring jobs back to the U.S. Last week, the President said he wants to eliminate tax breaks for companies that outsource.

 If you're an unemployed American, that's good news. If you're a company that outsources a lot of jobs, it may be making you squirm a little. And if you're a nation that takes a lot of offshored jobs, you may be a little anxious.

The Business Processing Association of the Philippines – a nation which takes a critical mass of U.S. call center business – said it's not concerned, point out that outsourcing has allowed U.S. companies to survive the global financial crunch by lowering costs and to expand — thereby creating more jobs for Americans, according to the Associated Press (News - Alert). The BPAP's spokesman, Martin Crisostomo, said that outsourcing is inseparable from globalization and a business model that helps companies cut costs.

But coming down the pike may be more than just disapproval for companies that outsource jobs.

A bill submitted to the U.S. House of Representatives last month, called the “Call Center and Consumers Protection Bill” (HB 3596) by sponsors Reps. Tim Bishop (D-NY), David McKinley (R-WV) and Mike Michaud (D-TX), if enacted, would require overseas call center employees to disclose their location to U.S. consumers, and it would give customers the right to be transferred to a U.S.-based call center if they wish.

Any company failing to do so would incur fines of $10,000 per day. The bill would also require the U.S. Department of Labor to track and list companies that move call center jobs overseas. Those companies would then be ineligible for any direct or indirect federal loans or loan guarantees for five years.

All of these are heady incentives for companies to bring offshore call center jobs back to the U.S., though the bill's passage seems uncertain, as similar legislation has failed in the past.

In the meantime, the Philippines government and the business process outsourcing (BPO) industry in that nation are monitoring developments. For its part, the BPAP believes that market forces will dictate the industry’s future, said the AP.

“At the end, it will not be politics but it will be the bottom line,” Crisostomo said.

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Everything You Should Know About BPO Registration in Philippines

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More and more business process outsourcing (BPO) companies select the Philippines as their seat. The country's strategic location, consistently growing economy, as well as simple Philippine business registration process attract many investors every year. Today, BPOs are among the nation's biggest investors.

BPO registration in Philippines could be easy or difficult depending on your familiarity with the system. Company owners opening a company the very first time may not be familiar with the documents required. They could overlook different government incentives as well. These incentives will help you minimize your costs. This short guide introduces the Philippine business registration system. Bear this information at heart when picking the Philippines as your next business location.

First-time investors will benefit most from getting a business consultant. Opening business in any new location is definitely tricky. You need to understand not just the market within your chosen place, but the prevailing politics at the same time. An advisor who is acquainted with the system knows how to handle different situations, making BPO registration in Philippines a simple task.

The very first task for any business consultant is always to assist you throughout your registration process. They will let you know what documents you will need and how much start-up money the government requires. You may then make the decision to work towards registering your business together. Alternatively, you can have them do everything on your behalf. Going for the second choice will give you time to give attention to more vital areas of your company.

Determine the type of the business. Philippine law establishes three main business categories. Your company is a sole proprietorship when you have total hold over the assets of your business. Getting an accompanying business investor puts your business in the partnership category. Meanwhile, if you share your company with a team of stockholders, the government sees you as a corporation.

These three types have individual requirements. They also feature unique government incentives. Your consultant will have information about these and explain the mechanics in total detail.

Get to know the business registration processes involved. Even though you're acquiring the assistance of an advisor doesn't mean you should not learn the ropes. Know precisely what licenses you will need to operate in your area of choice. It will help you to possess information about Philippine laws.

You will have to register with either the Department of Trade and Industry or maybe the Securities and Exchange Commission. Where you will need to go will depend on the business category you belong to. Register your company name under the appropriate government agency. Next, find out the locality your business address and obtain clearance from the "barangay hall." You will additionally need to process your business permit from your city or municipality hall.

All companies, irrespective of type, should get a business taxpayer identification number (TIN) from the Bureau of Internal Revenue. It is also the spot where you will register your books of accounts. Finally, select from the Philippine Economic Zone Authority and the Board of Investments. Registering with either association offers you more tax incentives. Once you complete all of these requirements, you can start operating your company.

Carmine Lombardi is a company owner who researches and writes about different Philippine business registration policies, particularly in BPO registration Philippines.  Read More

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BPO business gives IT majors Infosys, Wipro and HCL tough time in Q3

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BANGALORE: India's technology majors reported a healthy set of numbers for the October-December quarter but stumbled in their BPO businesses, which stayed flat to marginally lower for three of the top five IT services firms. Back-office businesses have been growing in line with IT services in the past few quarters but in the past six months, the total value of BPO deals has been at the lowest in the past three years. More 

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Quintiles to hire 500 for new BPO hub in China

Posted on Saturday, 21 January 2012 by

Underscoring the global shift of clinical development work to the East, Quintiles has mapped out plans to open its fourth hub in China with plans to hire 500 workers for a new business process outsourcing operation that will cater to a broad range of biopharma clients with a multilingual staff based in Dalian. The move comes just weeks after Quintiles announced plans to set up a new CRO based in Beijing

In addition to supporting clinical operations at study sites scattered through the region, Durham, NC-based Quintiles plans to offer regional as well as global clients help with data management, biostatistics, medical writing, pharmacovigilance, post-marketing safety surveillance and back-office support.

"Following the success of Quintiles' Bangalore BPO center, which has over 1,000 people supporting global studies, the Dalian Center of Excellence will provide a North Asia support structure for our growing business in Japan, Korea and China,"
 said Anand Tharmaratnam, senior vice president and head of Asia markets. Quintiles will provide clinical services in English, Japanese, Korean and Mandarin.

China has been one of the world's top emerging markets for Big Pharma. And drug developers of every stripe have been eyeing the country's growing outsourcing offerings as CROs flock to the region.

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Skilled Filipinos to drive continued growth of BPOs

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MANILA, Philippines - The Department of Transport and Communications (DOT) attributes the continued growth of the Business Process Outsourcing (BPO) industry in the country to the confidence of solutions providers in the skills of Filipinos.

“Opening a new site for a business that employs young Filipinos in always a refreshing opportunity,” DOTC Undersecretary Rene K. Limcaoco said during the recent opening of the 5th office of the NCO Group Inc. in Sta. Mesa.

“Just as refreshing as knowing, and actually feeling, that we are in new age of hope in the Philippines, a new era in governance and politics, a period of growing confidence and faith in our public institutions,” Limcaoco said.

US-based NCO has other BPO sites at the Clark Economic Zone, Fort Bonifacio, Marikina and in Quezon City.

According to a Business Processing Association of the Philippines 2011 report, the IT-BPO industry today is the second largest contributor to the local economy, next to remittance inflows from Filipinos living and working overseas.

The report further states that the BPO sector contributed close to $9 billion in export revenues last year, representing an approximately 4.8 percent share of the country’s GDP.

This year, the target is $11 billion and by 2016, it is estimated to be at the same level of OFW remittances at $25 billion.

NCO started its operations in the Philippines in 2003 employing 35 staff. Today, it has about 8,000 call center agents and staff spread out in its five sites.

“NCO’s commitment to the country’s resources is a terrific testament to the ability, skill and competence that we, in the Philippines, have,” Limcaoco said.

The country has overtaken India to become the world’s biggest provider of call center agents.

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US company ADP acquires Randstad's Indian payroll business

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ADP, a leading provider of human resource outsourcing, payroll services, tax and compliance services, benefits administration and accounts payable solutions, today announced that it has acquired the Indian payroll business of Randstad Holding, from its Indian subsidiary Ma Foi Randstad.

"This acquisition supports ADP's broader strategy to expand its global footprint in human resources business process outsourcing (HR BPO) across large and developing markets," ADP, a provider of human resource outsourcing, payroll, tax and compliance services, said in a statement Monday.

Ma Foi Consulting Solutions offers managed payroll services and social benefits administration to clients across India through a fully customized payroll engine. The company uses this platform to serve approximately 350 multinational and domestic clients.

"ADP's acquisition of Ma Foi Consulting Solutions gives us a direct presence in the large and developing Indian market for HR BPO. This acquisition also enhances our ability to meet the needs of our large multinational clients with operations in India," said Mark Benjamin, president, ADP Employer Services International.

Rahul Goyal, president of Ma Foi Consulting Solutions, will continue to manage the business for ADP.

"ADP has an excellent reputation and track record in the payroll and HR industry around the world. We look forward to strengthening our service offering to domestic and multinational companies operating in the Indian marketplace through increased focus and investment as a result of this strategic combination," the ADP release quoted Goyal as saying.

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Significant growth in BPO sector seen

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The country’s business process outsourcing (BPO) sector will continue to grow significantly over the next 12 months despite efforts by American policymakers to discourage the “offshoring” of work to countries like the Philippines to address high unemployment in the United States.

Canada-based research firm XMG Global said in its annual “predictions” report that outsourcing would remain a key option for many companies in the US and Europe looking to cut costs and make operations more efficient.

“Offshoring is a manifestation of an ongoing economic evolution that will not go away,” XMG said.

“As for the reintroduction of the Anti-Offshore Bill due to the upcoming US elections, XMG believes this is purely election-year politics and will not dampen globalization of services,” the firm added.

The company said the outsourcing sectors of countries like the Philippines and India were likely to grow as much as 20 percent this year.

“With the lingering effects and lessons of the 2008 global recession still fresh among enterprises, a new genre of corporations will continue to look offshore to seek new ways to reduce operating costs and maximize productivity levels,” XMG said.

The firm said the latest anti-outsourcing proposal would not be enough to deter companies from setting up shop in destinations where labor costs were considerably lower and productivity rates higher.

The Business Processing Association of the Philippines (BPAP) said in its 2011 report that the BPO industry was now the second-biggest contributor to the local economy next to remittance inflows from overseas Filipinos.

The report further stated that the BPO sector contributed close to $9 billion in export revenues last year, representing a 4.8-percent share of the country’s GDP. The target for 2012 was set at $11 billion.

By 2016, the industry group expected the country’s BPO revenues to hit the $25-billion mark, or a 10-percent share in the global market and at the same level as OFW remittances.

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India losing choice nation status for ITeS cos

Posted on Friday, 13 January 2012 by

India has enjoyed the status of being the most sought-after destination for setting up of units in information technology enabled services (ITeS) and business process outsourcing (BPO) sectors for some time now.
But the prominence as the dominant IT/ITeS hub due to demographic dividend, favourable environment and necessary infrastructure is fast fading away as there is a flight of units, small and big, to destinations such as the Philippines if the Eco Pulse Study conducted by the Associated Chambers of Commerce and Industry of India (Assocham) is any indication.

Driving forces

The study, Sustaining India's IT/ITeS Leadership, attributes macroeconomic and sectoral conditions to the flight of the industry, especially from Hyderabad and Bangalore.
The study said investment in world-class facilities, extensive talent development and other initiatives created a cost disadvantage of 10-15 per cent compared to other emerging destinations.
A multitude of reasons including ease of doing business, availability of abundant English speaking workforce at lower wages, better infrastructure and government incentives had become driving forces for the flight of the units, according to Assocham Secretary General D. S. Rawat.
While the country basked in the glory of its status and reason that its demographic dividend allowed it to further improve its position, the ground reality was fast changing, he said.

Reasons for shift

Many ITeS/BPO firms, across all sizes, are shifting their bases from Hyderabad and Bangalore to the Philippines and other countries.
The trend was not yet noticed in the National Capital Region but Pune is expected to witness similar flight soon. The reasons for the shift is diminishing employable talent pool, high cost of doing business owing to inefficiencies in power, transport, security and other concerns. The study said the firms were finding it difficult to retain suitably trained employees coupled with deficient infrastructure, law and order and shrinking margins.

STPs network

Assocham, however, identified widening the software technology parks (STPs) network to semi-urban and rural areas and extending the income-tax benefit to STP units would become the single most effective policy measure to stem the flight of the IT/BPO firms away from the country. This would address most of the immediate concerns of the sector and ensures proliferation of industry further.
The STPs provided basic infrastructural support and state-of-the-art plug and play facilities allowing new and smaller firms to set up operations at minimal investments.
The government needed to act immediately in view of the criticality of the issue, the study said.

Source: http://www.thehindu.com/business/article2790735.ece

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