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IBM) today announced the European Commission (EC), the executive body of the European Union, has awarded 27 IBM Data Centers for energy efficiency, based on the European Union (EU) Code of Conduct for Data Centers. The honor represents the largest portfolio of data centers from a single company to receive the recognition.

The EU Code of Conduct was created in response to increasing energy consumption in data centers. The EU aims to inform and encourage data center operators and owners to reduce energy consumption in a cost-effective manner without decreasing mission critical data center functions. The assessment is made against a set of best practices to reduce energy losses which include the usage of energy efficient hardware, installing free cooling and cold aisle containment. Power usage effectiveness (PUE) is an indicator for how efficiently a computer data center uses its power. In May, the Uptime Institute gave IBM data centers a rating of 1.65 for average power usage compared to the industry average of 1.8.

The awarded 27 IBM Green Data Centers represent over 70 percent of IBM’s strategic outsourcing data centers in 15 European countries. Many of the data centers have also been designed to support cloud computing, in an effort to help clients around the world operate smarter. The energy improvements implemented in these data centers helped IBM meet a goal set in 2007 to double the IT capacity of its data centers within three years without increasing the power consumption.

“Data centers have always been a critical part of IBM’s heritage and are a significant part of our energy use and costs,” said Harry van Dorenmalen, IBM Chairman, Europe. “The recognition of our commitment and leadership by the EU Code of Conduct is important to us since energy and climate related issues are part of IBM’s long standing corporate commitment to environmental leadership. Based on our Smarter Planet vision we can substantially reduce energy consumption in many ways in our society.”
IBM uses analytics to operate its data centers, implementing the company’s Mobile Measurement Technology (MMT), which was developed by IBM Research. This technology instruments the data centers with thousands of sensors to record and analyze temperatures and air flow to detect hot and cold spots. By providing energy flow insight, MMT provides the intelligence to efficiently cool its data centers with a high measure of security and reliability and significant reduction in cost.

IBM also maintains energy efficiency leadership in its data centers by deploying uniform practices around the world including replacing older hardware equipment with more energy efficient servers, industry-leading server consolidation and virtualization rates and efficient, intelligent use of electric power and air cooling in data center facility operations. IBM services has leveraged its operational excellence from running energy efficient data centers to help hundreds of clients in Europe and around the world achieve similar results.
The 27 IBM Green Data Centers that have been honored by the EC represent over 70 percent of IBM’s strategic outsourcing data centers in 15 European countries. The energy improvements implemented in these data centers helped IBM meet a goal to double their IT capacity within three years without increasing their power consumption. More

The U.S. Federal Bureau of Investigation (FBI) has awarded Accenture Federal Services a Blanket Purchase Agreement (BPA) and four task orders to install an enterprise resource planning system to support the FBI’s Human Resources Information System (HRIS).

The BPA was awarded under the General Services Administration IT schedule that provides technology support services to the FBI. The task orders under this award will enable Accenture to oversee selection, installation, testing and support to the agency’s HR systems. Accenture also will complete a fit gap analysis to determine possible future costs to replace the FBI’s current HRIS systems.
“By modernizing its Human Resources information System, the FBI will be able to increase effectiveness and streamline processes,” said John Matchette, who leads Accenture’s Federal Public Safety practice.
“These improvements will help the FBI develop a modern, on-demand system for accessing personnel information.”
The contract, which includes one base year with four option periods, requires Accenture to submit a report with recommendations the FBI can use to determine whether to customize software, reengineer business processes or combine both options to support future needs.
Accenture is eligible to receive additional task orders under the BPA.
Learn more about Accenture’s Public Safety practice, turning Insights into Outcomes, Accenture’s work with federal agencies, and delivering Public Service of the Future. More

LABOR Secretary Rosalinda Baldoz admitted on Wednesday that a proposed law that would discourage American companies from outsourcing its operations will definitely affect the country’s employment sector.
She was, however, unable to provide an estimate of the impact should the bill be approved by the US Congress.

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Instead, she directed Philippine Labor Attaché to Washington Luzviminda Padilla to immediately conduct an impact management assessment and brief the Department of Labor and Employment (Dole) on the bill’s possible effect to the country.

In 2010, the 600,000-strong sector grew by 26 percent to $8.9 billion and was projected to post revenues of $11 billion last year.
Of this amount, industry representative Business Processing Association of the Philippines (BPAP) told Sun.Star that US companies hold an 80-percent market share.
“Naturally, if there’s a slowdown, of course there will be a negative impact because many outsourcing companies here in the Philippines are based in the United States,” Baldoz said.
House Bill (HB) 3596, otherwise known as the “Call Center and Consumers Protection Bill” was introduced last year in the US Congress.

Last Tuesday, Eastern Samar Representative Ben Evardone asked the Aquino government to mount a massive lobby in the US Congress to block the bill.
Among the provisions of the proposed legislation is requiring of call center operators, who answer calls, to identify their location while giving US callers the option of choosing a local operator.
Sought for comment, BPAP external affairs director Martin Crisostomo said it is understandable that some American lawmakers chose to follow a protectionist policy in light of the weakening global economy.
But such measures are only “short-term or even disruptive to the economy,” he said.
“In a free and matured world marketplace, we see that at the end of the day, it will be the natural global market forces which will dictate and prevail. We also believe that not only government leaders but also the consumers of countries will come to this realization,” he told Sun.Star.

In the meantime, Crisostomo said the 250-member BPAP is committed in “providing high-value, quality, and cost effective outsourcing services to its clients.”
Earlier, the BPAP said it expects an increasing revenue share for the non-voice sector which includes higher value type of services like finance and accounting, engineering services, and transactional services. Source

The “Healthcare BPO Market – Payer (Claims processing), Provider (Medical Billing & Coding) and Pharmaceutical (Clinical trial & Contract manufacturing) Outsourcing – Global analysis & Forecasts (2011-2016)” analyzes and studies the major market drivers, restraints, and opportunities in regions such as U.S., Eastern Europe, Asia, and Rest of the world.

Browse market data tables and in-depth TOC on “Healthcare BPO Market – Payer (Claims processing), Provider (Medical Billing & Coding) and Pharmaceutical (Clinical trial & Contract manufacturing) Outsourcing -Global analysis & Forecasts (2011-2016)”.

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The global healthcare BPO market is growing at a healthy CAGR of 21.4%. Pharmaceutical outsourcing accounts for the largest share of 64.3%, but will grow at a CAGR of 14.6% from 2011 to 2016 since the market is saturated. Healthcare provider outsourcing has the highest growth rate of 31.9% from 2011 to 2016 and accounts for 15.7% to the total market. The healthcare payer outsourcing market will also grow at about 30% in the forecast period; it contributes 20% to the total market.

Claims processing, is one of the costly functions of the payer industry, has the highest share in the healthcare payer outsourcing market, accounting for 59%, followed by member services/customer care services. The payer in U.S. were using 30 cent of the premium dollar paid on administrative cost, but due to the Health Insurance Portability and Accountability (HIPAA) act, the payer has to spend 80%-85% on improving the services and providing quality healthcare. This is forcing the payer to cut the administrative costs, while outsourcing is the best solution available to reduce cost and maintain the quality.
In the year 2009, the payer industry in U.S. comprised of 1,300 health insurance companies. This represents a huge market for outsourcing which is yet to be tapped as only 10% of the work is outsourced currently.
Insurance companies have traditionally been among the slowest adopters of outsourcing/off shoring services. But the recent situation of shrinking margins, higher claims disbursement and increasing competition, has forced many insurance companies to look at outsourcing to improve efficiencies and align resources towards the core functions of product development and innovation.

The major players in the payer and provider of healthcare BPO market [ http://www.marketsandmarkets.com/Market-Reports/healthcare-outsourcing-bpo-market-472.html ] are Accenture (Ireland), Medusind (U.S.), GeBBS Healthcare (U.S.), Omega Healthcare (India) and Inventive (U.S.). The pharmaceutical outsourcing market is captured by players such as Quintiles (U.S.), Covance (U.S.), PPD (U.S.), Parexel (U.S.), Charles Rivers Laboratories (U.S.) and ICON (Ireland) in the CRO space; while in the CMO market the major competitors are Lonza (Switzerland), Catalent (U.S.), Boehringer Ingelheim (Germany), DSM Pharma (U.S.), and Jubilant Life Sciences (India).

Source:http://www.prnewswire.com/news-releases/marketsandmarkets-global-healthcare-bpo-market-worth-330-billion-by-2016-136722703.html