The Disadvantages highlighted in the ARTICLE by LPO Savvy are as follows
1. Cultural Differences
2. Confidentiality
3. Communication Barriers
4. Hidden Costs
5. Geographical Hurdles

It is hard to understand the commercial nature of the disadvantages. Any commercial transaction looks at positives and negatives in terms of finance and work-output. Let us address the point made above...

1. Cultural Differences - Cultural Difference is true but has no commercial value. There are several benefits in this cultural difference from the commercial angle which should also be considered... eg. 6 days working, ability and availability to work for more than 8 hrs a day... (Which is called ---PRODUCTIVITY)

2. Confidentiality - This is true till a large extent but the US based Law Firms have protection to a large extent. If they are working with an India based LPO directly, confidentiality is a major issue which neither can be controlled nor governed. Thus most good LPO have a US based company to give the US Law Firms a sense assurance that I will get the full protection and if I don’t get it I can catch hold of the US based entity.

3. Communication Barriers – Any LPO can in no way replace the lawyers and the attorneys from USA. LPO basically is an institution to provide you with a basic support which will reduce the cost till a large extent. Secondly starting work with an LPO in no way means that ‘I have given it work and it is done’. Consider the LPO institution as your employee where it needs to be trained and then the productivity will increase. Eg. If I draft a deposition summary, I will do it in a set format. Then the lawyer for whom I have made it should see it and then advise me on his way of drafting. That is how the LPO will know what and how the attorney wants the deposition to be. LPO is just your EMPLOYEE whose only aim is to learn from you and provide you with the best result

4. Hidden Cost – This issue is something I have not heard off before. Even this issue exist the US based law firms can follow the footsteps of an IT outsourcing industry wherein a PoC is done, requirements captured, times and rate fixed beforehand. Only problem here is that turnaround time for LPO projects is quite short. Still if the firm develops an understanding with the LPO this problem can be solved. LPO wants to work and develop a everlasting relationship, thus if the US based firm has a problem with the rate, time, process etc. it should bring the same forward in the same or the next project.

5. Geographical Hurdles- The issue of data lost is mentioned in the confidentiality point above. As regarding travelling is not a major issue. If a law firm is saving around $500,000 per year per person spending $8,000 per person per visit is not much. Secondly this Geographical difference gives the US based firms option of 24 hrs working productivity.

It is true there are some differences but if the US based firms are ready solutions to anything is possible.

India might be considered to be a rising field right up until now also but legalised approach outsourcing tools or LPOs is expected to retrieve approximately Usd20 zillion by 2015. The most significant operating allows for the achievements legislation institutions is that often, it takes up most of the 15,000 legislation graduate students which The indian subcontinent makes each and every year.

About 700 Native indian solicitors are predicted by Nasscom that are at present receiving the LPO boom advantage, debating and revealing the shining fallouts of globalization relatives arguments, patents leisure, and local pharmacy. At Native indian law offices, Gurgaon, Noida, Bangalore and Mumbai, the legal requirements free skype download of numerous MNCs in the states and The eu are contracted out.

It is somebody in charge of that office meeting brought up law and legal structure, outlined by US-structured Center for U . s . and Global and Culture of Native indian Legal Firms (SILF) office meeting.

Legal outsourcing tools to The indian subcontinent initiated a policy of to be a very low-stop get the job done which normally incorporated transcription. But inspire heritage. Now, like other BPO (Organization Method Outsourced workers) pursuits, Indias legalised companies are cost-effective and useful far too. So, everything from clair request creating, legalised research, jdownloader before-lawsuit certification, advising purchasers, inspecting selected records, creating computer software accreditation contracts to creating supply settlement will be contracted out to The indian subcontinent.

Currently, there are all over 100 small and big law offices in The indian subcontinent which concentrate on function their potential customers in the states, Britain along with European countries.

Indian solicitors make pleadings prepared and supply returning-up assistance for lawsuit-connected research. Moreover, they check out clair purposes.

As far as competence is regarded as, opony Native indian solicitors work out less costly for the unfamiliar corporation to get it done with a corporation in The indian subcontinent can compare to a US lawyer. The Help Foreign trade Marketing Authority, put in place by way of the Nation Secretary of state for Business, is likewise evaluating various the process of LPOs.

During a few-day time office meeting that was mutually organized, protection subject was outlined underneath the aegis on the Indo-U . s . Step of Business the concern was addressed about defending the discretion terms

Can it really be only 75 years since the death of Karol Szymanowski? So infused with exotic mysticism is the Polish composer’s music that it seems to speak of a world far further removed in time and place – a Dionysiac realm where the intellect gives way to the senses or the far-away Orient of the Arabian Nights.

There will be a fair amount of Szymanowski played in London this year, the various events being promoted under the general umbrella of the Polska Music programme of the Adam Mickiewicz Institute. Pierre Boulez, a late (and unlikely) convert to Szymanowski’s music, will be conducting a pair of concerts at the Barbican, and a blazing start was made on Wednesday when Vladimir Jurowski and the London Philharmonic Orchestra, with every player called in for the occasion, performed the Symphony No 3.

Opulent, heady, excessive, the symphony is Szymanowski at the peak of his powers. The work bears the title “The Song of the Night” and is a choral setting, with tenor solo, of a poem by the 13th-century Persian mystic Jalal ad-Din Rumi. “Venus swims in golden rain through this night!” proclaims the text and Szymanowski responds with music of sensual ecstasy – no obvious melodies as such, but an atmosphere soaked in luxuriant beauty, overlaid by tinkling percussion and celesta.

Many later composers have sought to go down this route where orchestral texture takes precedence over musical content, but few have had Szymanowski’s ear or his discipline. It is surprising how much of the time the orchestra is sparingly used, and when he does pile on the full forces, with extra brass and organ, the effect here under Jurowski’s precise direction was suitably rapturous. Jeremy Ovenden was the lyrical soloist and the London Philharmonic Choir wrestled, not always successfully, with Szymanowski’s sensual harmonies.

Zemlinsky’s Psalm 23, composed a few years earlier, sounded very plain by comparison. Perhaps Brahms’s Violin Concerto would have done too, had it not been for the quick-witted, spontaneous playing of Joshua Bell. Brahms ideally requires a violin sound of more richness than Bell offers – Jurowski and the LPO did well to complement his lighter, precise style – but phrase after phrase was stamped with individuality, and much was memorable.

Hip, Hispanic performance artists rarely appear onstage at classical music events, especially those directed toward children. But somehow, it’s no surprise that the Louisiana Philharmonic Orchestra has tapped Jose Torres Tama as a narrator for a pair of Family Concerts on Sunday.

Louisiana Philharmonic OrchestraMollie Pate blows her French horn and lets little ones feel the vibration that the music makes before a recent Louisiana Philharmonic Orchestra family concert. The LPO sets up musician stations before each family concert so that children can get a close-up view of the instruments and meet the musicians.
After all, this is the vibrant young orchestra that costumed for a Halloween Harry Potter concert in 2011, often invites children to sit onstage at youth concerts, and usually begins those shows with a pre-concert musical “petting zoo” during which children can meet orchestral players and get a close look at the instruments.

Tama fits right in with this bunch. A patriarch of the New Orleans avant-garde, Tama has honed his theatrical skills in front of some tough audiences, whether touring internationally with his one-man multimedia shows, or keeping his two sons, ages 5 and 2, entertained on the drive from Marigny to an Uptown nursery school.

With the LPO, he will narrate Stravinsky’s “Firebird” — in a version that recasts the old Russian storyline and moves it to a swamp setting. He’ll be taking his cues from LPO music director Carlos Miguel Prieto who will lead the orchestra in an English version at 2:30 p.m. and a Spanish account at 4 p.m.

“I’m thrilled to be appearing alongside Prieto. I’ve never seen a conductor so passionate, so physically involved in the music,” Tama said. “With him, I won’t be afraid to be animated, to give all the characters different voices and use what I know from the theater.”

In keeping with the theme, “Firebird and other creatures,” the LPO will round out it’s program with such popular works as Rimsky-Korsakov’s “Flight of the Bumblebee.” Lagniappe comes from Audubon Insectarium’s Bug mobile which will display live specimens outside the concert hall at Jesuit High School.

“Family concerts are about doing fun things together, and we try to keep them as interactive as possible,” said LPO managing director Babs Mollere. “For one thing, there is always a lot of back-and-forth conversation between Carlos and the audience. And the pre-concert opportunities to meet the musicians are pretty special, too.

"This past Fall, at the Potter show, one of our trombonists let kids play a duet with him on one instrument: He blew and the children got to move the slide and could feel the instrument vibrate.”

Mollere compares the mood of the family concerts to the LPO’s popular outdoor shows in area parks.

“The atmosphere is relaxed, the music is familiar, and the orchestra plays with the same energy and commitment they bring to every show,” she said. “This kind of programming also reflects the outlook of the orchestra members, who don’t see themselves as a stuffy alternative to New Orleans culture.

India-based headcount in the general LPO business—or legal service outsourcing (LSO) as CPA describes it—had dropped from around 130 to less than 80 in 2011, according to several ex-CPA employees.

Anand Sharma, the firm’s chief financial officer and head of LSO and management services, said there was no “planned reduction”, but only a “bench reduction” of no more than 20%.

In March, Sharma had told industry website Legally India that CPA was looking to increase its general LSO business of around 400 staff by around 100% year-on-year.

Around 250 employees in the unit, primarily focusing on onshore litigation support, were based in the US, while around 150 were in India doing mostly contracts and legal research work, he said.

General legal outsourcing made up roughly 20% of CPA’s total work in March, while another outsourcing unit focused on IP-related work. Those two units were merged in December, Sharma added. The two largest business segments at CPA are IP portfolio management and the supply of IP industry-specific software.

“When everybody saw the market to be emerging very fast and very, very speedily in the LSO space, we all started investing in capacity, management and people in advance of the growth coming our way,” said Sharma. “(But) the recession had taken away the demand and supply that started a reduction in the LSO business.”

India-based legal work, especially in research and contract drafting, has decreased, Sharma said, and added that demand for onshore US-based litigation support outsourcing has increased.

“It created a situation where you were expecting a high growth (in offshore LSO) and not really seeing it,” he said.

Leah Cooper (pictured), who was responsible for a major legal outsourcing contract with CPA when she was a managing attorney at Australian miner Rio Tinto Group, had joined the company full time amid much press attention in February 2010, as head of LSO. In November 2011, she left more quietly.

“She did a great job bringing us to the limelight from a nascent stage (in the LPO business) to where it’s become a great opportunity,” said Sharma, adding that Cooper had left for family reasons. Cooper did not respond to email seeking comment.

UK-based Carol Unwin, chief operating officer of the LSO business, left in January to join as director of global outsourcing services at Logica. She was unreachable for comment, but Sharma said her departure was unrelated to the new business structure or the reduction in LSO work.

“We see a solid business in this, it is just a matter of time and it will be a very significant part of CPA’s growth,” said Sharma. “It’s an idea whose time has come now—maybe we were slightly ahead of the market.”

Cinven announced on 18 January that it would buy all of CPA.

Role: Technical Support Executive ( Voice)
Experience: 0 To 1 Years

Job location: Kolkata
Basic/UG qualification: Any Graduate
PG Qualification: Post Graduation Not Required
Key skills: BPO
Walkin date: Mon 13 Feb, 2012 To Tue 28 Feb, 2012
Venue: KOLKATA
No. of vacancies: 10+
Posted by: Placement Consultant
Company name: SUNSHINE CONSULTANCY SERVICES
Contact person: CHITRALEKHA BASAK

View Phone NumberLandline:  +91-33-801393 8631 Please inform me that you have seen my number on Click.in View similar adsTechnical Support Executive ( voice) jobs for freshers in Kolkata
Technical Support Executive ( voice) jobs in Kolkata
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HCL BPO Services plans to shutter its centre in Armagh in Northern Ireland and trim the workforce at its operations in Belfast which could impact up to 425 jobs.

The restructuring plan comes at a time when many entities are cutting down on costs amid tough economic conditions. HCL BPO Services (Northern Ireland) has announced a 90- day consultation period on the proposals to close contact centre in Armagh and to reduce employment at the Belfast centre.

The proposals could result in up to 425 people being put at risk of redundancy, including 170 in Armagh, it said. “In the current economic conditions, some clients were optimising resources and consolidating in-house,” it said.

Even though 425 people are likely to be impacted by these plans, the company expects to find alternative employment for around 40 per cent of them during the course of the consultation period.

Northern Ireland is HCL BPO’s Centre of Excellence in Customer Experience Management, especially for near-shore customers in the region for clients in sectors like financial services and utilities.

HCL BPO said it would continue to work for clients in the region as “normal”, adding that it will keep all customers informed of the proposed moves.

The entity had a workforce of 11,021 employees as on December 31, 2011

 Mr Rajendra S. Pawar, head person of Nasscom (National Association of Software and Services Companies) and NIIT assembly, is an optimist to the centre. Despite headwinds globally, he strongly feels that the Indian IT-BPO industry has the bandwidth and depth to reach the goal of $225 billion by 2020. Excerpts from an interaction with him at the Nasscom authority Forum.

From very high development rates of over 20 per cent, the IT-BPO commerce is forecasting a CAGR of 13 per cent for the decade. Is it because of slowdown?

The industry had seen a CAGR of 17 per cent throughout the five-year time span of 2007-12 regardless of turmoil in the US and in European amalgamation. For the next eight years, we are forecasting a CAGR of 13 per cent to get to the aimed at $225 billion by 2020 from $101-billion we achieved this year.

The high development rates we accomplished in the early stages were mostly due to the lower groundwork. As we matured and attain a critical number of $100 billion, it may not be likely to sustain that kind of development rates. lesser businesses that have begun their procedures still could do that. But general, we are looking at 13 per cent.

Where is this added $125 billion going to arrive from? Which are the new markets the Indian IT-BPO commerce is looking at?

We anticipate that about 80 per cent of all incremental enterprise from now and 2020 would be approaching from new localities – from new geographies, new verticals and from new enterprise forms such as cloud-based offerings.

Indian businesses are serving some 70 nations now. Though most of incomes are coming from 10-15 nations, there are a alallotmentment of possibilities unfastening up in the residual nations.

We have good hedging on that as more and more countries are adopting technological answers. The slice and dice of global markets are changing.

If you glimpse, development of enterprise in appearing markets is 1.4 times that of mature geographies. This went up to $7 billion this year from $6 billion last year as functioning hubs globally went up to 560 from 520.

Who are going to drive this development?

As of now, 95 per cent of industry's incomes are coming from 1,300 businesses in the association. This, although, is going to change. What you are glimpsing from out-of-doors is a homogeneous, monolithic industry. But those seeing from inside are witnessing a qualitative, large-scale change.

lesser businesses and fledgling start-ups are taking origins. As of now, they contribute just $2 billion in the general kitty of $100 billion. It is just a part. These are going to make a huge impact as we move ahead to 2020. Their assistance would be much higher. This segment will need to contribute at least a quarter of the industry's incomes by 2020.

What is the outlook for this financial year?

We have cautiously pegged development rate at 11-14 per cent for 2012-13. But we are assured of doing better in the direction of the end of the year. We will revisit and reconsider this number in October as we glimpse the US finances getting better and domestic market improving sharply. There is a lot of headroom for development as our general dimensions in the global IT market is much larger.

To cite some figures, household market has increase two-fold to Rs 1,53,300 crore in 2011-12 from Rs 81,300 crore in 2008. The good report is that domestic demand for IT services comprised 38 per cent of this and hardware chipping in with 40 per cent.

On outlook of less supplements to workforce…

The commerce supplemented 2.30 lakh people last year. But we are forecasting only 2 lakh inductions this year. possibly because of the smaller growth rate we forecast for the industry. But what we should gaze at is a qualitative underlying change that is occurrence. little and large-scale businesses from India are buying firms abroad. We are buying because we are aspiring to offer newer worth propositions by obtaining high value workforce there.

CEBU, Philippines - As Cebu positions itself as a preferred Knowledge-Process Outsourcing (KPO) market, it needs to develop more training programs to develop highly skilled outsourcing manpower, apart from honing the English proficiency capabilities.

Cebu Chamber of Commerce and Industry (CCCI) chairman for BPO-IT committee Jerry Rapes said that, now more than ever, Cebu has to double its efforts to provide more trainings for the KPO skilled workers to sustain the huge projected growth.

Although the KPO sector is not that mature yet to overtake the volume demand of voice-related services like call centers, as early as now Cebu has to brace itself and prepare for the anticipated growth of KPO and other high value related investments.

Currently, of the total 500 thousand to 600 thousand BPO-IT sector employment, about 75 percent is into the voice-related services.

In the next few years though, specifically in Cebu, KPO demand skills is expected to rise. In fact, Cebu now is the preferred choice of big KPO multinational companies, such as Wipro, Lexmark, NEC, among others.

Despite the active stance of Cebu BPO-IT stakeholders in further promoting the industry, Rapes said there are more things to be done, and providing more KPO related training is very vital to the growth of the industry in the next few years.

Business Process Association of the Philippines (BPAP) chairman Bong Borja said earlier that Cebu could leverage on attracting this high-level outsourcing service.

Borja said although the voice-service will still continue to grow in the next few years, despite the threat of the current US Bill against outsourcing, he said the capability of Cebu for huge KPO market will further boost the employment generation, and investment revenue for the province.

KPO is an emerging segment in the outsourcing sector that the Philippines has yet to penetrate. Currently, this market is dominated by India.

This middle and higher level outsourcing services will need professionals such as financial analysts, people who have degree and masters in human resource management, accountants, among others.

“These are the very expensive or high-paying type of outsourcing. I believe we have the talents and raw ingredients to attract the KPO market,” Borja said.

In October last year, BPO company Aegis PeopleSupport announced its interest to put up Aegis Global Academy in Cebu.

This plan is seen to boost the supply of KPO skilled workers in Cebu.

Aegis PeopleSupport is currently negotiating with the Cebu City government for the realization of this plan, as it is eyeing to put the facility at the South Road Properties.

In 2010, the Cebu City government turned over a five-hectare property which is equivalent to P500 million worth of property within SRP to the University of the Philippines-Cebu to establish the MBA school.

Based on the initial plan, UP is allowed to get industry partners to invest for the facility in the next three years. (FREEMAN) More

Even as private equity majors continue to make the best of the rally in the Indian stock markets, they have lined two outsourcing companies for share sales. The two sales together could rake in over $200 million for the PE-backers of these companies, according to VCCircle’s analysis of the current share prices of these companies.

Business process outsourcing firm WNS (Holdings) Ltd has moved ahead with its offering and plans to sell 10.5 million American Depositary Shares (ADS) in an equal mix of primary and secondary offerings by Warburg Pincus. Private equity firm Oak Hill Capital Partners is also looking to completely exit ExlService Holdings, Inc., after halving its stake last year.

WNS had filed for a shelf registration statement with the Securities and Exchange Commission (SEC) in October last year in which Warburg Pincus was allowed to sell its entire 47.9 per cent stake over a period of time. In the current offering, Warburg Pincus is selling 5.25 million ADS, with an option to sell another 1.575 million shares in case of over-allotment. This accounts for nearly one-third of Warburg Pincus’ current stake or over 15 per cent stake in WNS.

The share price of WNS closed at $9.65 a unit on Wednesday, down 1.03 per cent on the New York Stock Exchange. At this price, Warburg Pincus could get nearly $66 million for its shares (including over-allotment). WNS is also raising primary capital through issue of 5.25 million ADS for general corporate purposes, which may include capital expenditures, acquisitions, debt refinancing and working capital.

In another development, NASDAQ-listed business processing outsourcing firm ExlService Holdings has made a shelf registration in which it will raise $180 million. These funds can be raised through common stock, preferred stock, debt securities, depositary shares, etc.

The shelf registration also allows Oak Hill Capital to sell its remaining 17.3 per cent stake in the firm. VCCircle reported in December that Oak Hill sold 17-18 per cent stake in the firm since September 2011, realising $120 million in the process. ExlService co-founders, former Bank of America executive Vikram Talwar and the current CEO Rohit Kapoor, are also selling part of their shares in this offering.

The share price of ExlService closed at $24.96 on Wednesday, up 3.4 per cent. At this rate, Oak Hill Capital could realise $138.34 million for its stake.

Oak Hill Capital, along with Financial Technology Ventures and ExlService management team, had acquired 100 per cent stake in the company from insurance firm Conseco, Inc. (now called CNO Financial Group) in 2002. More

Integreon has launched the first-ever onshore legal process outsourcing (LPO) centre in the UK, as the outsourcer ramps up its temp paralegal service for clients.

The new LPO centre opened in Bristol this month after a request from a global client, which external sources have told Legal Week they believe to be Microsoft. The tech giant signed a deal with Integreon in April 2010 confirming the outsourcer as its exclusive provider of offshore managed document review.
The Bristol arm marks the first of its kind in the UK, with LPO work traditionally carried out in low-cost offshore regions such as India and the Philippines. The new centre will provide services in document review, contracts, M&A, due diligence and 
compliance support.

The news comes alongside an official launch of Integreon’s paralegal service, which will see the outsourcer provide firms with temporary staff when extra capability is required.

The outsourcer last year supplied Linklaters with around seven paralegals for its City banking practice and is set to send more paralegals to the firm over the coming months, while also offering the service to other 
legal clients.
Integreon global LPO head Janet Taylor-Hall said: “As the delivery of legal services evolves, it’s clear that most law firms and corporate counsel require a mix of on and offshore support.

“Although cost is clearly a significant driver in determining the choice of location, there are other forces at play, including ethical and legislative restrictions, familiarity with a client’s legal system, project duration, client comfort with a location, timezone preference and language skills. Some outsourced services are best delivered from an 
onshore facility.”

Integreon already has a centre in Bristol for business process outsourcing work, but has expanded its premises for the new LPO operation.
Integreon’s client portfolio also includes Allen & Overy, CMS Cameron McKenna, Simmons & Simmons and several FTSE 100 companies. More

Taylor Wessing is set to offer legal process outsourcing (LPO) services to other law firms with plans to spin off its document review business now underway.

The firm is currently appointing an adviser to look at a demerger of its New Street Solutions document review business to become an entirely separate entity.

The move could see the firm sell off a 51% stake in the business to outside investors, with Taylor Wessing partners retaining 49% ownership.

The firm said the process is still in the planning stages, but could see it raise £5m from external investors after the separation is complete.

If the firm decides to go ahead with plans, it expects the demerger to go live towards the end of 2012, with the option of a float also remaining under consideration.

New Street Solutions, which was launched in April last year, has 10 staff and offers low grade legal work such as due diligence, data mining and contract management services to Taylor Wessing clients. The business is expected to bring in more than £300,000 in revenues in its first financial year in operation.

The service currently acts as an alternative to LPO for Taylor Wessing's existing clients, but by separating the entity the firm hopes it will also allow it to more effectively sell its services to other law firms.

The firm has yet to decide on the best regulatory structure for the new business, as it provides both legal and non-legal services, with a corporate entity or an alternative business structure (ABS) both under consideration.

A Taylor Wessing spokesperson said: "It was always an intention of ours to spin it off if it proved to be successful because we want to provide services to other law firms. We are still in the process appointing an adviser and the details are not set in stone at this moment."

The news comes as a number of UK law firms remodel themselves in light of increased competition in the post Legal Services Act environment.