BPO biz gives Infosys, Wipro tough time in Q3

Posted on Saturday 4 February 2012 by

the problem is not with sales, rather with sub standard quality of delivery by their uneducated headless nowheretogo crack troop work force hired at minimal cost and call center controlled management having no knowledge of even what the work is about, forget about skills! how long the customers will tolerate? they are bound to ask for rate cuts or non renewal or even cancellation of services as it is happening now. this is particularly true for these "IT BPOs" maintaining high bench strength due to non deployment.

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